🌐 API Uptime, SLA & Support
IBISWorld is committed to delivering highly reliable APIs.Target Uptime: 99.5% (measured monthly)
Monitoring: All core endpoints are continuously monitored.
📜 Service Level Agreement (SLA)#
Availability Guarantee: 99.5% uptime per calendar month.
Maintenance Windows: Scheduled maintenance will be announced at least 72 hours in advance.
Technical Support:
📧 Email: clientsupport@ibisworld.com
⏱️ Hours: Monday–Friday, 9:00 AM – 6:00 PM (local office hours)
📅 Target first response within 1 business day for standard issues. Emergency Issues: If you are experiencing a critical production issue:Mark your support request as Urgent.
Include your Client Relationship Manager (CRM) in the escalation.
Target first response within 1 hour.
✅ Best Practices for Clients#
Use exponential backoff when retrying requests after transient errors.
Design your integrations to handle occasional latency or downtime gracefully (e.g., caching).
Modified at 2025-10-12 23:10:38
